Gemini Industries, Inc. - An Employee-Owned Company

Gemini Industries has a passionate belief that the company’s strongest resource is its people. Gemini is an employee-owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice. We always strive to deliver an UNRIVALED CUSTOMER EXPERIENCE in all that we do. We teach employee owners what the Pride of Ownership really means!

• Room for GROWTH
• 6% Dollar for Dollar Company 401K Match
• Discretionary Annual Stock Injection ON TOP OF 401K!
• PTO, Health and Wellness benefits
• Monday - Friday Work Schedule
• Paid Parental Leave

FOR ALMOST 60 YEARS GEMINI HAS BEEN IN THE BUSINESS OF EXCELLENCE

SUMMARY

The Technical Service Representative will support Gemini’s sales and customer experience team to increase gross profit dollars year after year by utilizing our innovative coating solutions, professionalism, and technical expertise. Under the direction of the Director of the international division, this position will routinely collaborate with the Lab and Product Development to ensure that Gemini’s products are viewed as the industry leader and to also ensure that Gemini is viewed as a partner in the success of our customers’ business. 

This position collaborates closely with the sales team, international division, and laboratory to support plant implementations, training, troubleshooting, color matching, and customer product performance requirements. This role is responsible for maintaining and expanding customer relationships to drive sales growth and profitability in alignment with objectives established by the National and Regional Sales Managers.

DUTIES AND RESPONSIBILITIES

• Communicate immediate concerns or issues pertaining to product performance, or customers’ needs.
• Communicate product development needs and coating performance requirements.
• Verify coating parameters are met through application and proper physical test requirements.
• Provide occasional training and education on coating performance and application.
• Assist the sales team in generating new and repeat sales of assigned customers and/or territories by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Assist the sales team in increasing sales of existing products at acceptable levels of profit, while expanding overall sales.
• Plan, organize, and set up the daily, weekly   & monthly schedule for his/her time spent in the field and lab.
• Regularly monitors progress against set goals and formulates and executes plans to ensure goals are met or exceeded.
• Perform other job-related duties and responsibilities as may be assigned from time to time by management.

REQUIRED SKILLS AND ABILITIES

• Ability to work math problems with percentages and ratios.
• Strong knowledge of the metric system for conversion.
• Ability to produce results with minimal supervision.
• Possess an in-depth understanding of the differences in products and applications.
• Extensive knowledge of application equipment and coating systems.
• Have a familiarity with solvents & additives and their correlations into coatings.
• Have a familiarity with testing parameters; KCMA, AWI, ASTM etc. 
• Have a familiarity with wood coatings, application equipment, parts and accessories.
• Ability to collaborate well with others internally and externally.
• Strong written and verbal communication skills.
• Strong problem-solving skills.
• Ability to routinely travel to other locations.
• Proficient in Microsoft Office suite.

EDUCATION AND EXPERIENCE

• A high school diploma or GED equivalent AND
• 5 years’ experience in coatings and application related field OR
• Bachelor’s degree

PHYSICAL AND MENTAL REQUIREMENTS

The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 

• Stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls.

• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.

• The team member must occasionally lift and/or move up to 50 pounds.

• Vision requirements are close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Gemini Industries is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.