Community Bridges envisions a thriving community where every person has the opportunity to unleash their full potential. Our family of ten programs delivers essential services, provides equitable access to resources, and advocates for health and dignity across every stage of life.
POSITION DESCRIPTION:
Under the direction of the Program Director, and working collaboratively with the ECM Program Manager, the Enhanced Care Management (ECM) Program Supervisor is responsible for day-to-day operations of the FRC ECM program. The ECM program is a community-based care coordination program addressing service gaps related to poor health outcomes for Medi-Cal recipients. In addition to providing some direct care management, the FRC ECM program supervisor will participate in the development, implementation, and quality improvement for the program; will provide training support, supervise, coordinate, and motivate the FRC direct care staff; and perform related work as required.
DUTIES AND RESPONSIBILITIES:
Program Leadership and Development:
- Supports planning and implementation of Enhanced Care Management and Community Supports.
- In coordination with the ECM Program Manager monitors and evaluates effectiveness and efficiency of service delivery system, organizational structure, staffing levels, and other internal operations including identifying and recommending alternative approaches or improvements; implements revisions, adjustments, and changes.
- Participates in internal ECM/CS meetings and trainings, and participates in interdisciplinary team meetings.
- Supports program reporting needs.
- Contributes to grant reporting and invoicing.
- Ensures proper use and training of CCAH approved software and billing systems.
- Coordinates the development of relationships with other service providers and other community resources.
- Maintains an awareness of state-level changes to the CalAIM/ECM/CS program and implements changes as needed
Direct Care Management:
- As needed and depending on staffing, conducts outreach to potential ECM recipients, screening, conducting intakes and enrolling new participants, as well as providing care management as planned
- Maintains care management records, including assessments, home visits, person-centered care plans, periodic reassessments, and progress notes
Personnel Management and Coordination:
- Provides individual and team supervision, support and performance evaluations for assigned staff.
- Coordinates and supports the work of ECM staff across FRC sites, ensuring consistent service delivery, procedures, and training.
Professional Conduct:
- Maintains confidentiality and treats participants and staff with dignity and respect at all times.
- Communicates effectively and respectfully with people from diverse racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge and sensitivity to their needs. Understands and provides service from a person-centered perspective.
Job descriptions are intended to be illustrative only; they are not designed to be restrictive or to define each and every assigned duty and responsibility. In an organization of this nature, each employee is expected to perform such duties as necessary to fulfill the stated goals of the agency.
We screen all applicants, require background checks on final candidates consistent with funding regulation requirements and are a Drug-Free Work Place.
OTHER JOB DETAILS:
- This is a FLSA non-exempt position.
- This position will be offered at a pay range of $37.50-$42.60/hr for LCSW or LMFT licensed candidates and a range of $32.52-$35.74/hr for unlicensed candidates.
- This position is eligible for a $.40/$.10 per hour bilingual/biliterate differential after passing a test administered by the HR department.
- This position requires regular on-site attendance and travel to a variety of locations throughout Santa Cruz County as needed.
- Hours of work are typically Monday-Friday between 9-5, however some evening and weekend work may be required.
