Accreditation Resource Specialist - Aging Services

Interested in creating a positive impact on patient services outcomes worldwide? Join our team as an International Accreditation Resource Specialist. In this role, you will partner with direct service providers to promote quality improvement initiatives focused on outcomes, experiences, accessibility and business functions.  CARF Aging Services Accreditation includes Independent Living, Assisted Living, Long-Term Care, Adult Day Care, Case Management, Continuing Care Retirement Communities (CCRC) and Home Care.  Accreditation Resource Specialists help to enhance the lives of person served through interactions with providers, surveyors, and other stakeholders in support of their accreditation journey.      

Application Deadline: August 26, 2025

Essential Duties and Responsibilities

The following duties and responsibilities represent the essential functions of this job that an individual must be able to perform with or without a reasonable accommodation:

• Provides detailed, consistent, and accurate consultation and technical assistance to organizations and surveyors regarding survey procedures and processes and standards interpretation; activities include video conferencing, meetings, frequent telephone and email contact, and other written communication.
• Serves as content expert for organizations and surveyors regarding interpretation of standards, survey and accreditation process.
• Interacts with existing customers to promote business retention and timely submission of Intent applications and related materials.
• Interacts with organizations regarding new business opportunities, gathers pertinent organizational details, enters data into account information management system (AIMS), and makes updates at strategic business points to encourage market growth.
• Assists with ongoing customer concerns; this includes, but is not limited to, responding to issues that arise on site during surveys, with surveyors and organizations, and with daily operations; communicates effectively to appropriate internal operations; and documents accordingly.
• Interacts with internal operations routinely in a manner that promotes success toward reaching the established goals and objectives of the unit and organization at large; this includes assisting in survey planning strategies, original survey and merger/acquisition/change in ownership processing, the appeal process, and problem-solving activities as needed.
• Assists with responding to allegations and self-reports per the established policies and procedures; this may include communicating with the complainant, an organization, the survey team, funding or regulatory sources, consumer groups, and other pertinent stakeholders; documents accordingly.
• Edits or assists with editing of accreditation reports and completion of the editing of accreditation reports that are outsourced for review and coordinates with team members for review of special reports, such as One-Year Accreditation outcomes.
• Assists in the development, production, and review of documents, articles, or other written materials needed for the CSU.
• Participates in CSU surveyor trainings; assists with the review, revision, and development of surveyor training and other presentation materials; participation may include conducting presentations, regional training sessions, webinars, and other educational events as needed.
• Participates as requested on internal committees or task force groups for business reengineering plans or for revision or development of written policies, procedures, and standards; attends unit or staff meetings as required.
• Reviews Quality Improvement Plans (QIPs) and Plans of Action (POAs) as necessary for accuracy and communicates with organizations regarding discrepancies and timely submission; assists organizations in planning and maintaining quality between accreditation cycles.
• Reviews Annual Conformance to Quality Reports (ACQRs) and Level of Care (LOC) Annual Reports (ARs) as necessary and communicates with organizations to resolve concerns, missing information, and issues relating to compliance with the policy.
• Possesses mastery of and appropriately uses AIMS as it relates to applicable duties and responsibilities.
• Reviews electronic feedback and addresses areas of concern with applicable surveyors or organizations as appropriate.
• Communicates areas of concern to surveyors in a professional manner to facilitate survey process, e.g. allegations, special needs of organization or related to type of survey.
• Conducts crosswalks of accreditation standards and state regulations in development of public-private partnerships as requested.

Note: Duties and responsibilities are not all inclusive and may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION & BENEFITS

The market entry salary range for this full-time, exempt position is $63,417 - $66,588 USD annually, payable semi-monthly.  Actual starting salary is commensurate with education and experience. CARF offers competitive compensation and a premium benefits package, e.g., medical, dental, life, and disability insurance; medical and dependent care flexible spending accounts; 403(b) retirement savings account; defined benefit pension plan; comprehensive wellness program; employee assistance program; goal sharing and other performance award programs.  

WORK LOCATION

Based in Tucson, AZ, this position may be eligible for relocation assistance or full- or part-time (up to 2 days per week) remote work.

The following qualifications represent the training, education, certifications, licensures, and/or work experience required to perform the essential duties and responsibilities successfully:

• Master’s degree and two (2) years experience relevant to the specific Customer Service Unit; or a bachelor’s degree and five (5) years experience relevant to the specific Customer Service Unit; or an equivalent combination of education and experience.
• Ability to respond to complex inquiries or complaints from customers, regulatory agencies, or members of the accreditation community. Ability to communicate direction and support to staff members. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Proficient in Microsoft Office products, including Word, Teams, PowerPoint (e.g., designing presentations incorporating graphics and imported data) and Outlook (e.g., arranging meetings, recurring reminders, and task management). Functional mastery of AIMS.
• Must be authorized to work in the United States. Does not now or in the future require sponsorship for employment visa status, including but not limited to H-1B visa status.